CyberSell Japan Inc. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, websites, and applications, including integrations with third-party platforms such as TikTok and Pinterest.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information that you voluntarily provide:
- Name and contact details (email address, phone number)
- Account credentials
- Billing and payment information
- Business information (company name, job title)
- Communications you send to us
1.2 Usage Data
We automatically collect certain information when you access our services:
- IP address and device identifiers
- Browser type and operating system
- Pages viewed and actions taken
- Access times and referring URLs
- Log data and analytics information
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings.
1.4 Third-Party Platform Data
When you connect your accounts or interact with our services through third-party platforms, we may receive information from those platforms in accordance with their privacy policies and your settings:
- TikTok API: Profile information, content performance data, audience insights, and advertising metrics as permitted by TikTok's API terms.
- Pinterest API: Profile information, pin data, board information, audience insights, and advertising metrics as permitted by Pinterest's API terms.
- Other platforms: Similar data from other social media and e-commerce platforms you authorize us to access.
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing, operating, and improving our services
- Processing transactions and managing accounts
- Managing advertising campaigns and content distribution on third-party platforms
- Analyzing performance metrics and generating reports
- Communicating with you about services, updates, and support
- Ensuring security and preventing fraud
- Complying with legal obligations
3. Data Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Service providers: Trusted partners who assist in operating our services (hosting, analytics, payment processing)
- Third-party platforms: TikTok, Pinterest, and other platforms as necessary to provide authorized services
- Legal compliance: When required by law, regulation, or legal process
- Business transfers: In connection with a merger, acquisition, or sale of assets
- With your consent: For any other purpose with your explicit approval
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Specifically:
- Account data is retained while your account is active and for 30 days after deletion request
- Transaction records are retained for 7 years as required by Japanese tax law
- Usage analytics data is retained for up to 24 months
- Third-party platform data is retained only during the active authorization period and deleted within 30 days of disconnection
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
6. Your Rights
6.1 Under Japan's APPI (Act on the Protection of Personal Information)
If you are a resident of Japan, you have the right to:
- Request disclosure of your personal information held by us
- Request correction, addition, or deletion of your personal information
- Request cessation of use or provision of your personal information
- Receive notification of the purpose of use of your personal information
6.2 Under GDPR (for international users)
If you are located in the European Economic Area, you additionally have the right to:
- Access your personal data
- Rectify inaccurate personal data
- Request erasure of your personal data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, please contact us at [email protected].
7. International Data Transfers
Your information may be transferred to and processed in countries outside of Japan. When we transfer data internationally, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us at [email protected].
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- General inquiries: [email protected]
- Location: Tokyo, Japan